❓ FAQ – SteppZen massage insoles

1. Are SteppZen insoles suitable for all shoes?
Yes! They can be cutto fit perfectly with all your shoes, whether they're for sports, city, or work.

2. Do these insoles hurt my feet at first?
No, the massage points are designed to gently stimulate your feet. You will feel progressive comfort and immediate relaxation.

3. How long do the insoles last?
With normal use, they last 6 to 12 months, depending on the intensity of use and the type of shoe.

4. Can I wash them?
Yes, simply clean them with a damp cloth and let them air dry. Avoid machine washing.

5. Are they suitable for people with foot problems?
They provide general comfort, but do not replace medical treatment. Consult a professional if you have specific problems.

6. Is there a warranty?
Yes, all our soles benefit from the legal guarantee of conformity. If they have a defect, we will replace them or refund them.

7. Can they be used all day long?
Yes! They are designed for optimal comfort throughout the day, even if you are standing or moving.

8. Do you ship internationally?
Yes, we ship to several countries. Delivery costs and times will be indicated when ordering.

9. How to choose the right size?
Choose your usual size and trim the insole if necessary to fit your shoes perfectly.

10. What is the delivery time?
In France, standard delivery takes 5 to 12 working days. A tracking email will be sent to you as soon as your order is shipped.